Frequently Asked Questions

Overview 
Registration and Participation
Donations
Tax Information
Processing, technology, and administration
Seattle Foundation and Partners
Key Dates
 
We will continue to update the FAQ information so that common questions can be addressed at any time.
 
OVERVIEW
What is GIVEBIG Seattle?
GIVEBIG Seattle is a one-day online giving event to raise funds for nonprofit organizations serving Greater Seattle. 
 
When is GIVEBIG 2018?
GIVEBIG 2018 is Wednesday, May 9 from midnight to midnight Pacific Time.
 
What is the GIVEBIG url?
GIVEBIGseattle.org
 
REGISTRATION AND PARTICIPATION
How does my organization sign up for GIVEBIG?
Learn more about how to register by reading our blog
 
How do I reactivate my profile if I participated in the past?
Learn more about how to reactivate your profile by reading our blog
 
How do I access my GIVEBIG account once I have registered or reactivated my account?
Go to GIVEBIGseattle.org and click on the login button.
 
How do I update the contact information for my organization?
You may add as many user accounts to your organization's profile as you'd like.  Users added will be included in all correspondence regarding GIVEBIG 2018.
 
Can I continue to make edits to my profile after it's been reviewed and published?
Yes, You may continue making edits to your profile, even after it's been approved, until April 11. Simply click the edit button on your Profile Overview page, and make any necessary changes. You may also continue to add or edit multimedia entries as well.
 
What if I forget my password?
Click on the "Forget password?" link on the website and you will receive an email with instructions to reset your password. 
 
Can any nonprofit organization participate in GIVEBIG?
If you are a 501(c) 3 nonprofit organization (or have a 501(c) 3 fiscal sponsor), based in King County, and have completed the GIVEBIG registration process, then you are eligible to participate.
 
How Do I know if my organization is Fiscally Sponsored?
Fiscally Sponsored Organizations do not have a 501(c)3 designation, and therefore have partnered with a 501(c)(3) nonprofit who accepts tax-deductible donations on their behalf.  These funds will be distributed by the sponsoring 501(c)(3) nonprofit to the Fiscally Sponsored Organization once GIVEBIG has concluded.
 
Does it cost anything to participate?
Seattle Foundation does not charge nonprofits to participate in GIVEBIG, nor do we receive any fee income or share of the GIVEBIG donations. There are fees for credit card transactions and the online donation platform.
 
How do I stay informed about GIVEBIG?
Get the latest GIVEBIG updates by subscribing to both our Blog and email Newsletter. Click the "subscribe" button on our Blog to add as an RSS feed. Sign up for our email Newsletter at the footer of seattlefoundation.org.
 
Are trainings available for participating NPOs?
Yes, the following trainings are being offered: 
Monday, February 5 from 2:00 - 3:00 pm PT:  "How to register for GIVEBIG 2018" webinar session #1 (View this now on-demand)
Monday, March 5 from 2:00 - 3:00 pm PT:  "How to register for GIVEBIG 2018"  webinar session #2 (this is the same training as above)
Monday, March 19 from 2:00 - 3:00 pm: "Getting ready for GIVEBIG 2018"  webinar
 
Where can I find information on the Seattle Times Giving Guide?
You can find important information for the Seattle Times Giving Guide, including key dates and ad rates in our ToolKit.  We will also be sending reminders to everyone as we get closer to the event.
 
Is the GIVEBIG website accessible to people with disabilities?
Yes.  In the last year, Seattle Foundation and our partner, CiviCore, have strived to improve the experience for all participants in GIVEBOG 2018.  We have worked to improve the "tab-ability" of the site and the ability for screen readers to read important content on public pages. We have also used both screen readers and tools that evaluate WDAG standards. At this point, it is possible to navigate the entire checkout process of the website using only a screen reader. The drop-down menus also changed to open when focus (i.e. you tab to the field) is on, so that you don’t need to click or mouse over to get the menu to drop. Both Seattle Foundation and CiviCore continue to look for ways to improve the accessibility of the website and ae working with a user interface/user experience firm to conduct a deeper audit of its site. 
DONATIONS
 
Who can donate to GIVEBIG?
There are no donor restrictions. Anyone is eligible to donate to an organization participating in GIVEBIG.
 
What url should my organization use to give donors?
Once you register, your nonprofit will have a specific link that you can provide donors, usually in the form of www.GIVEBIGseattle.org/name-of-organization. In the meantime, you can always point people to GIVEBIGseattle.org.
 
Is there a minimum donation amount? Is there a maximum donation amount?
The minimum donation amount is $10. There is no maximum donation amount.
 
Can a donor contribute to more than one nonprofit in just one transaction?
Yes! GIVEBIGseattle.org has a giving cart feature, allowing donors to donate to multiple organizations in a single transaction.
 
Is there early giving?
Yes, donors will have the ability to schedule an online donation starting on April 26. To schedule a donation, a donor needs to create a simple account on GIVEBIGseattle.org. The donor will receive a confirmation email receipt upon submitting the form. The donation will not be processed until May 9. The donor will receive a receipt confirming once the gift has successfully processed on May 9.
 
What's the benefit to giving before May 9?
The ability to give early is important to make sure donors do not forget to give!  Travel, work and other responsibilities create busy lives and early giving ensures donors have the opportunity to donate when it's on the top of their mind. Because these gifts are processed in the early hours of the event, it also helps the nonprofit organization(s) you donate to get a good start to the day and will encourage other donors to give.
 
If a donor gives before May 9, when will the transaction actually be posted?
The donation will be processed in the early morning hours on May 9.  The donor will receive a receipt confirming that their gift was successfully processed.
 
Can someone donate anonymously?
Yes. On the donation form, there is a check box to mark if a donor would like to donate anonymously. This means the donation will be reported to the organization, but without their name or contact information. The donor will receive a receipt for the donation, but not an acknowledgement from the organization.
 
How do matching funds work?
GIVEBIG is a crowdfunding event, using online donations of all sizes to raise funds for nonprofit organizations. Nonprofits maximize GIVEBIG's potential when they secure matching funds to leverage online donations.  A matching fund of any size can incentivize donors to make a gift, or increase their gift, in order to help the organization maximize their fundraising efforts. We are strongly encouraging each nonprofit to secure matching funds. Seattle Foundation does not provide matching funds.
 
You can promote the matching funds on your GIVEBIG page, and acknowledge the generous donor who made that gift.  As online gifts roll in throughout the day, the matching gift meter will countdown the amount needed to realize your match. It is a real time way to communicate with and motivate your donors. The CiviCore platform provides the ability to present one, dollar-for-dollar match, for GIVEBIG.
 
An organization reports having matching funds. What does that mean?
A matching fund is a donation an organization solicited and obtained independently beforehand in order to boost their GIVEBIG participation. If an organization reports having a matching fund, that means that all donations made to that organization up to the amount of the matching fund will be matched dollar-for-dollar. Donors do not need to do anything to participate in the match. Please note Seattle Foundation does not validate the existence or source of matching funds. This is the sole responsibility of the nonprofit organization. If you have questions about the matching funds, please contact the nonprofit directly. 
 
What is Dollars for Change?
Dollars for Change is our donor-driven effort that will award more than $250,000 to participating King County nonprofits. Using a computer-generated selection process, donors will be chosen to have their contribution to an organization generously boosted with a $2,500 award. These Dollars for Change awards will be made to King County-based organizations across Seattle Foundation's Healthy Community Framework and across budget size. Dollars for Change will benefit nonprofits of all sizes, but will place a greater emphasis on small- and mid-sized organizations. This structure aims to bring greater equity in the distribution of additional dollars. Dollars for Change is an amazing opportunity for nonprofits to receive additional funds that contribute to the important work that you do!
 
How does Dollars for Change work?
Multiple GIVEBIG donors will be chosen every hour over an 8-hour period, starting at 11 a.m. PDT on Wednesday, May 9. The selected donor's gift will be leveraged and the GIVEBIG nonprofit he or she contributed to will receive an additional $2,500 award through Dollars for Change. Donations made up to that point that meet the criteria, including gifts made during the pre-giving period of April 26 - May 8, will be eligible to be selected for Dollars for Change. 
 
The participating organizations will be selected based on several criteria, including that they work within one of the eight elements of Seattle Foundation's Healthy Community Framework: basic needs, economic opportunity, health and wellness, education, environment, arts and culture, vibrant communities and global giving. Learn more about Seattle Foundation's Healthy Community Framework
 
Awards will be given across the following five organization budget categories: $0 - $250,000; $250,000 - $500,000; $500,000 - $750,000; $750,000 - $2.5 million; and more than $2.5 million.
 
How will my organization be notified if we are selected to receive a Dollars for Change award?  
Seattle Foundation staff will email you and the donor that contributed to your organization.
 
How will the Dollars for Change money be distributed?  
Awards will be distributed via EFT (electronic funds transfer) in late May/early June directly to the nonprofit organizations' bank accounts, along with the online donations generated through GIVEBIG. The exact distribution date will be determined after May 9.
 
Can my organization receive more than one Dollars for Change award or is it a maximum of $2,500? 
Organizations are limited to a single Dollars for Change award.
 
Who is eligible for Dollars for Change?
Nonprofits must be based in King County, have completed GIVEBIG 2018 registration, work within the eight elements of the Seattle Foundation's Healthy Community Framework and receive the selected GIVEBIG contribution to be eligible. Contributions made during early giving, April 26 - May 8, are eligible for Dollars for Change awards.
 
Seattle Foundation employees, family members and board members' donations are not eligible for the Dollars for Change awards. 
 
How do I make sure my organization fits into the Healthy Community Framework? 
Each nonprofit selects the element which best aligns with their organization's work via their GIVEBIG profile. Learn more about Seattle Foundation's Healthy Community Framework.
 
TAX INFORMATION
 
Are donations tax deductible?
All donations made through GIVEBIGseattle.org are tax deductible as charitable contributions to the full extent permitted by law.
 
Does my organization need to issue a tax receipt?
Nonprofit organizations do not need to issue tax receipts. After submitting their donation form, donors will receive an email confirmation that serves as a receipt.  Donors may request a copy of their tax receipt by entering their email address at www.GIVEBIGseattle.org
 
Will donors receive a tax receipt?
Yes, all individuals who donate through GIVEBIG will receive a tax receipt via email immediately after they make their donation.
 
What if I need a copy of my GIVEBIG 2017 donation/tax receipt?
We can provide that receipt if you enter the email address associated with your 2017 donations on our tax form request page. 
 
PROCESSING, TECHNOLOGY, AND ADMINISTRATION
What is the processing fee for 2018? 
The fee is 4.6% which includes credit card processing, technology and administration. 
 
Are credit card and eCheck donations subject to a fee?
Yes, for GIVEBIG 2018 all credit card and eCheck donations are subject to a 4.6% fee per transaction. Seattle Foundation does not receive a percentage of gifts for supporting and overseeing GIVEBIG and does not receive any payment from credit card or eCheck transactions.
 
Will donors be able to help cover the credit card and eCheck processing fee so that the nonprofit doesn't have to pay them?
Yes! When making a donation, donors will be asked if they would like to help cover the processing fees associated with the donation. If the donor responds "yes," a 4.6% percent fee will be added prior to finalizing the donation for both credit card and eCheck donations.
 
What methods of payment are accepted?
All major credit cards are accepted. An Echeck option is also available, requiring you to enter your banking account information.
 
SEATTLE FOUNDATION AND PARTNERS
 
Who is Seattle Foundation?
Seattle Foundation's mission is to ignite powerful, rewarding philanthropy to make Greater Seattle a stronger, more vibrant community for all. You can learn more at www.seattlefoundation.org.
 
Does Seattle Foundation make any money off of GIVEBIG?
Seattle Foundation does not charge nonprofits any fees to participate in GIVEBIG, nor does the Foundation take any percentage of the donations made.  
 
Who is CiviCore?
CiviCore is the GIVEBIG 2017 and GIVEBIG2018 technology partner. For almost a decade, CiviCore's platform has helped to raise over $200 million for some of the largest giving days in the country. 
 
This includes the successful execution of "Colorado Gives" on December 5, 2017, resulting in $36.1M raised for the state's nonprofits. . CiviCore has also celebrated recent giving day successes in Pittsburgh, Pennsylvania; New Orleans, LA; St. Louis, MO; Sacramento, CA; Austin, Texas; and Omaha, Nebraska.
 
What safeguards are in place to ensure a stable technology platform?
Assessing platform stability and ensuring thorough and multi-level contingency planning was paramount in our selection of CiviCore. CiviCore utilizes Amazon Web Services (AWS) for server hosting. AWS is the market leader offering world-class, highly secure data centers that utilize state-of-the-art electronic surveillance and multi-factor access control systems.
 
The platform is designed to scale up in high volume situations by adding virtual public facing services.  In addition, file and database services have backups that can be placed in use quickly. Their design allows for transactions to continue if a database or file server fails.
 
GIVEBIG Seattle2018  will be the only event CiviCore is hosting on May 9, assuring that our shared success is the top priority.
 
Who is Stripe? 
Stripe is CiviCore's third party online credit card processor. It helps facilitate the processing of donations on May 9, and the distribution of those funds to nonprofit organizations after GiveBIG is over. Stripe follows the most strict requirements for security in the industry and Stripe is certified as a PCI Level 1 Service Provider. Read more about Stripe's security and privacy policy here.
 
Why do I need to provide the last 4 digits of my SSN or a government issued photo ID to register with Stripe?
Financial services entities such as Stripe are obligated, under provisions in the Patriot Act, to verify the identity of those who conduct transactions on behalf of the "legal entity customers" they serve.  Nonprofit organizations are not excluded from the definition of "legal entity customer."  Every nonprofit organization has at least one individual who has provided his/her Social Security number to a bank and/or other financial partners in order to transact business.   In May 2016, the U.S. Treasury Department's Financial Crimes Enforcement Network ("FinCEN") issued final rules regarding beneficial owner identification obligations for legal entity customers.  Under the Rule, covered financial institutions must establish procedures to verify the identities of those persons according to risk-based procedures, which those procedures must include the elements currently required under the Customer Identification Rule at a minimum.  Financial entities are strengthening their identification requirements and verification procedures as a result of this ruling. Note that this data is available only to Stripe, but not Seattle Foundation or CiviCore.  (Read more about Stripe's security and privacy policy here, Stripe's request of a driver's license or other government issued ID is a reflection of the same customer identification requirements.
 
How do I locate the routing and account numbers on my check?
The routing number is always a nine digit number, and is typically located at the bottom of your check between the symbols (often asterisks (*)). The account number is between 10 and 15 digits, and is generally located before the symbol at the bottom of your check. 
 
KEY DATES
-On-demand webinar  "How to Register for GIVEBIG 2018
-March 5 from 2:00 - 3:00 pm PT:  "How to register for GIVEBIG 2018"  webinar session #2 (this is the same training as above)
-March 19 from 2:00 - 3:00 pm: "Getting ready for GIVEBIG 2018
-March 21: Registration deadline for all new and returning nonprofits
-April 11: Last day to make profile changes (excluding matching funds)
-April 25: Last day to update matching funds
-April 26: Early giving Begins
-April 29: Seattle Times Giving Guide published
-May 5: Seattle Sounders FC GIVEBIG Match
-May 8: Early giving ends
-May 9: GIVEBIG
 
More Questions? 
We have a customer service team available at CiviCore, our technology partner, to answer your GIVEBIG questions.  There are three ways to contact the CiviCore GIVEBIG customer service team. 
Email givebig@seattlefoundation.org
-Call  +1 (833) 962-3615
-Chat with someone at GIVEBIGseattle.org  
 
The  CiviCore GIVEBIG customer service team is available between the hours of 8am and 4pm PST, Monday through Friday.